Astute
Smart enough to know what it knows and what it doesn’t know, Astute Bot – driven by narrow AI and natural language processing – allows you to find the perfect balance between virtual and live agents. Learn more at astutesolutions.com/products/astute-bot.
-Video Transcript-
Want to harness the power of artificial intelligence to deliver better customer experiences?
Astute Bot enables you to deliver sophisticated experiences at any time and on channels where your customers are already engaged. Whether customers are on your website, your mobile app, or popular messaging platforms, this conversational interface can understand what they need and help them get it.
Powered by natural language processing, the bot interprets the intent of the customer’s request, then determines the best path for resolution. Leveraging a number of artificial intelligences, the chatbot can gather and synthesize information from authored content, internal and external sources and API connections — returning a meaningful, device-optimized response.
And, Astute Bot is smart enough to know when it should escalate to a human, passing along the complete context of the interaction and creating the perfect balance between virtual and live customer service.
Astute Bot: A conversational concierge that’s more than smart.
Source
