Humans displaying positive emotions in customer service interactions have long been known to improve customer experience, but researchers wanted to see if this also applied to AI. They conducted experimental studies to determine if positive emotional displays improved customer service and found that emotive AI is only appreciated if the customer expects it, and it may not be the best avenue for companies to invest in.
- ← Colour Theory Basics | A Beginners Guide | Using the Colour Wheel to Achieve Results
- Best Books to Study Literary Theory and Literary Criticism – Expert List – Alok Mishra →