Software Engineering Institute | Carnegie Mellon University
Artificial intelligence (AI) holds great promise to empower us with knowledge and scaled effectiveness. To harness the power of AI systems, we can—and must—ensure that we keep humans safe and in control. This session will introduce a new user experience (UX) framework to guide the creation of AI systems that are accountable, de-risked, respectful, secure, honest and usable.
Speaker: Carol Smith
Carol Smith is a Senior Research Scientist in Human-Machine Interaction at the Software Engineering Institute’s Emerging Technology Center at Carnegie Mellon University and an adjunct instructor for CMU’s HCII program. She has been conducting user experience (UX) research to improve the human experience across industries for 18 years and working to improve AI systems since 2015. Smith is recognized globally as a leader in UX and her writing has been published in magazines and books. She has presented over 130 talks and workshops in 40 cities around the world, served two terms on the User Experience Professionals Association (UXPA) international board and is currently an editor for the Journal of Usability Studies.
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