Jason and Marlene demonstrate how cognitive empathy–showing understanding for another person’s point of view, unmet needs, and priorities–can help move a conversation and relationship in a positive direction, instead of down a rabbit hole.
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Disarming: Cognitive Empathy
Great video. This explains the content very well and I will use this in the future as reference for my colleagues
so does he get to go to the doctor in the end?
He goes on and on and on..!
She is hot
Ha! I've always done this. Now I know there's a name for it.
This guy’s a douche who lacks work ethics. Manipulation has to be way more subtle than that to work 😉
omg…fire him for never actually getting to the point. No one talks like that haha