For they know not what they do: Study on the robotization of office, service professions

Robots, common in manufacturing jobs, increasingly spread to office professions. Humanoid or human-like robots already perform tasks in hotels, in stores, and in restaurants. They cook, serve, or advise customers. They communicate like humans via speech, gestures, and sometimes even facial expressions. A real robot hype can be observed in many occupations that are at risk of being replaced by robots/in the process of robotization, say authors of a new report. …read more