Results from a study of the use of a chatbot in the consent process show that it encourages inclusivity, and leads to faster completion and high levels of understanding. Whereas the traditional method of consenting does not have a mechanism to verify understanding objectively, the chat-based method can test comprehension. It does not allow users who do not show understanding to give consent; rather, it puts them in touch with a genetic counsellor to figure out why knowledge transmission did not occur. It could be accessed at any time; more than half the patients interacted with the bot during these times, and this shows its utility in decreasing the barriers to entry to trials.
The chatbot will see you now: Use of automation in the informed consent process for genomics research studies leads to wider reach and better understanding
