Using more robots to close labor gaps in the hospitality industry may backfire and cause more human workers to quit, according to a new study. The study, involving more than 620 lodging and food service employees, found that ‘robot-phobia’ — specifically the fear that robots and technology will take human jobs — increased workers’ job insecurity and stress, leading to greater intentions to leave their jobs. The impact was more pronounced with employees who had real experience working with robotic technology. It also affected managers in addition to frontline workers.
Robot-phobia could exacerbate hotel, restaurant labor shortage
